SHIPPING & RETURNS
Shipping
Organic Hanger is a mindful brand and we manufacture only a few pieces in each style. which means that only after an order is confirmed online and personally with a phone call it goes into production. International orders are usually delivered within 15-20 business days* and domestic orders within 5-7 business days. We will send you an email with delivery date after the orders are placed. All orders are processed from our own warehouse in Mumbai, India. Orders will be delivered to the shipping address mentioned at checkout.
Please note that Saturdays, Sundays and Public Holidays are not set as working days for standard deliveries.
Shipping Charges
Shipping charges within India will be as per applicable cost. For international orders, we charge standard shipping charges starting from INR 1500 and upwards as per location , weight and volume of the shipment. We offer free shipping for international orders above INR 35,000/ USD 463.
Duties & Taxes for International Orders
Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
Tracking Packages
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will email you your tracking number along with information about the shipping agency.
Non-Availability on Delivery our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tag and must be returned within 7 days. The courier charges for the return of the item(s) to be borne by the client. Items sold in a sale or on a discounted price are NOT eligible for returns or exchange
Exchanges (if applicable)
We only replace items if they are defective or damaged from our end. If you need to exchange it for the same item, send us an email at info@organichanger.com It must also be in the original packaging with tag and must be returned within 7 days. You will be responsible for paying for your own shipping costs for returning or exchanging your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Items sold in a sale or on a discounted price are NOT eligible for exchange
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and we will issue a credit note for the value that can be redeemed with next purchase. This credit note can only be used for in-store purchase on our website www.organichanger.com and cannot be redeemed in cash. Please contact us at info@organichanger.com com if you have any questions with returns and refunds. Items sold in a sale or on a discounted price are NOT eligible for refunds.
Cancellation & Refund
After an order is placed on the online store, a customer can ask for cancellation and refund within first 2 days. Organic Hanger is a designer label and works on a ‘made to order’ model. Once an order goes into production, cancellation and refund is not possible. From the textile weaving to the final stitch in a garment, our production is labor and hand intensive; which means that orders already underway cannot be cancelled or refunded. At present, we have a timeline of 5-7 business days for fulfilling online orders. This is because our production involves handspun and hand-woven textiles produced in remote villages of India, followed by hand block printing, hand embroideries, stitching and hand finishing of garments. All these processes are slow and labor intensive; and human errors and unexpected delays associated with them cannot be avoided many a time.
Please note that our fulfillment timeline does not include unforeseen and not in our control delays in the event of a natural disaster, war, calamity or epidemic. In such circumstances, your order will be processed and dispatched after our production and supply chains resume smoothly when any of the above events have passed.